It's one of those weeks where I'm a little off on my days. Today I thought was Wednesday for half the day and then realized that it was only Tuesday. It's not bad when it's the other way, like you think it's Wednesday but it's really Thursday....but when it's the way I'm feeling, it's a heartbreaker. Yesterday at work, somehow, which still I have no idea how I did it - I kicked the power strip under my desk to my computer and shut the whole thing down. Now my whole job is based on the computer, we have to document everything we do and every call we make. Needless to say, when you're mid-convo with someone and your computer shuts down, you're pretty much screwed. Luckily the lady I was talking to did not ask any questions I had to look up the answer to and I was able to keep talking while I crawled under my desk to flip the switch back on. That is probably one of the only times I was so glad to wear a headset!
I was hoping today would be better....it was if you consider I didn't turn my computer off again but I did get cussed out today, twice. It surprises me the way people treat other people when they are upset. Most of the time I find out that they are upset too b/c they don't understand what we're telling them or have told them. Insurance is a complicated thing and I'll be the first to admit it but we are more then willing to explain the process if you just LISTEN. That seems to be the think that causes the most voicemails to be received and the most time wasted. We explain everything to you on the first call, the next moves yours. Some people just don't listen to what we're saying so they get mad and then they are calling us and cussing us out b/c they don't understand what's going on or they don't think it's going fast enough. I can't do your job and my job for you so you have to put a little effort into the process. The things that make up for the mean people are nice people who really appreciate your help. I love those people, the people who are truly grateful that you explained everything to them and they understand now. I love being able to help those people and make their process easier. I'm really there to help if you let me.
This weekend is the MS Walk in Milwaukee. We've been doing the walk for a couple years now and I look forward to it every year. The walk is on Sunday but Saturday night is when we all get together, go out to dinner and have some fun. Everyone comes for the walk and it's so nice to see everyone. One of the biggest things I miss from Milwaukee are my roomates from college. It's crazy how quickly we all bonded and became friends but they truly will be friends for life, whether they want to be or not! haha Hoping for warm weather so we don't freeze on Sunday! The walk is along the lake too so could be a little chilly.
Here's hoping that the week goes quickly for all!
Take Care
Song of the Moment - Joey and Rory "Sweet Emmylou"
(listen to the lyrics, it's a great heartbreak song. SO maybe don't listen to it if that's you.)
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